Returns & Exchanges

At BikesOnline, we want you to ride with confidence, which is why we offer a 30-day return policy on all bikes and gear to ensure you find the perfect fit for your cycling journey. If you are not completely satisfied with your purchase, our streamlined process makes it easy to exchange your items or receive a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Gear

  Securely place the items in their original packaging, ensuring all tags are attached and bikes are disassembled according to our safety guidelines.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and firmly attach it to the outside of your return box.

• 4.
  Drop Off and Track

  Hand over your package to the designated carrier and use the provided tracking number to monitor your return until it reaches our warehouse for inspection.